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1. How can I pay my utility bill online?

An internet payment submitted online Monday through Friday, prior to 5 p.m. Eastern time, will be credited to your account by the close of the next business day.

2. How do I discontinue utility service?

If you are moving out of our area and would like to cancel service, then we need a signed and dated disconnect request form and a copy of the account holder's drivers license. The form and required documents can be delivered in person, by fax at 765-648-5929 or by email.

3. How do I transfer utility service?

If you are moving within the area and would like to transfer your utility service, then you must have good credit with us or have the required deposit on file. It can be done in person or by phone at 765-648-6187, select Option 1.

The following must be provided:

• A fully completed application for the new location (Residential / Commercial or Business)
• A copy of a government issued photo ID for each person moving in that is listed on the lease
• Documentation of either a lease agreement or proof of purchase documents for your new location
• $5 application fee

A required deposit may be up to $420 depending on credit checks and types of service required at the new location. A credit check may be waived if the customer already has a good credit history established with ACU.

4. How does paperless billing work?

Instead of a paper bill mailed to your home, we can send your monthly bill to you electronically. You can revert back to paper bills at any time. Receiving paperless bills requires an active email address, internet connection, and a computer. Learn more about our paperless billing

5. What is my landlord's utility responsibility?

According to state and local law, a landowner is responsible for any sewer charges left unpaid by a tenant. When a tenant leaves an unpaid account, the Utility Office attempts to locate an owner for the property and notify the owner of the unpaid charges. If the charges are still unpaid, a lien is then placed on the property.

In order to help protect the landlord, the property owner can complete a Notification Form for each of the properties, so that we can send a letter to the property owner whenever the tenant has a two month bill. According to City Ordinance landlords are responsible for stormwater charges for each property, unless it is specifically stated in the lease that the tenant is to assume the charges.

6. What utility services are offered?

Anderson City Utilities currently offers the following services to the city of Anderson. If you have any questions, please contact Anderson City Utilities.

• New service
• Lights
• Water
• Sewer
• Stormwater
• Trash
• Disconnect service
• Payment of utility bill
• Problem with your bill
• Making payment arrangements on your bill
• Budget accounts
• Tapping into city water
• Security lights
  
  

7. Who do I contact for home utility inspections?

Contact the appropriate department the day before a scheduled inspection. Services will be turned on the morning requested and disconnected the next day. For electrical service, contact Amy Manwaring at 765-648-6512. For water service, contact Jan Sears at 765-648-6436.

8. Why was my utility bill estimated?

Reads sometimes have to be estimated. If the usage has been estimated for the month, it will be noted on the bill. Estimations are sometimes due to weather, blocked meters, loose dogs, or shortage of personnel.

If meters are estimated for more than three months in a row, then it should be brought to the attention of the Customer Service Department so that the problem can be resolved.