FAQs • Anderson, IN • CivicEngage

I have questions about my utility bill, who should I talk to?: Light & Power employees do not have access to customer utility bills. All questions about your utility bill are handled by the utility office. To reach the utility office, please call (765)648-6187 or (765)648-5944, M-F 8:00 AM - 5:00 PM.

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Light & Power

1. How do I report a power outage at my home or business?: To report a power outage please call (765)-648-6484. ***Stay away from downed power lines. Treat all lines as being energized. DO NOT assume the line is not energized***

2. I have questions about my utility bill, who should I talk to?: Light & Power employees do not have access to customer utility bills. All questions about your utility bill are handled by the utility office. To reach the utility office, please call (765)648-6187 or (765)648-5944, M-F 8:00 AM - 5:00 PM.

3. How do I report a street light or security light out/staying on/damaged?: To report a street light or security light that isn't functioning correctly; please call (765)648-6480 M-F from 7:00AM to 3:00PM.
Street Light Trouble Form

4. I have life support equipment at my home/business, how do I notifiy Light & Power so priority can be given to restoring my power?: Anderson Municipal Light & Power is aware of the importance of electrical service being provided to our customers who depend on life support equipment. The utility office maintains a list of customers who depend on this equipment. To verify your information is on our list please call the utility office at (765)648-6187.
AML&P recommends that all life support customers have back up equipment in case of a prolonged unplanned outage. In the case of a planned outage the life support customers affected by the outage will be notified of the outage prior to actual outage. Life Support Form

5. How do I request banners be put up around town for my event?: To request that banners for your event be placed around town, please fill out the below request form. Banner Request Form

6. I have tree limbs growing over or on my power lines. Who do I call and who is responsible for removing?: To avoid hazardous situations, AMLP offers a tree-trimming service to clear branches away from our power lines and fiber optic cables within our easement. The homeowner is responsible for keeping tree limbs clear of service drops outside of the easement. During normal business hours, our linemen can assist the homeowner by disconnecting and reconnecting the service drop so that the limbs can be safely trimmed by the homeowner or their contractor.