I have a leak, whose responsibility is it?
Anything after the customer service connection, a point located near the curb or right-of-way designated by the Utility is the customer's responsibility. This is usually at the cities shut off valve or curb stop or meter pit located near the curb, easement or right-of-way. Should you have any questions or need any help in making this determination, please call our offices at 765-648–6436. If it is after hours, then call 765-648–6444.

Business Hours are 7am to 3pm

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1. My water pressure seems low. What should I do?
2. Are adjustments made for water leaks due to a leaking faucet or toilet?
3. Is there any adjustment to my bill for using water on my lawn, filling a pool, washing cars, or other uses where water does not go down the sewer?
4. In an emergency water leak at my property after hours, who do I call?
5. Where is my main valve in case I need to turn my water off?
6. Does my water contain flouride?
7. When is the best time to water my lawn?
8. I have a leak, whose responsibility is it?
9. New water service, who do I contact?
10. Who do I contact for repairs or to turn off water at my property?
11. What is a stop and waste valve?