Utility Office

Click here to view a video on how to use online bill pay options. Please note that the drive up window hours are 8 am to 5 pm. 



 The Anderson City Utilities Office is committed to serving our 37,000 customers to the best of our ability and to serve as a liaison between our customers and our municipal utility providers.

The department helps customers with the following services:
  • Scheduling new service connections for electricity, water, sewer, and stormwater
  • Disconnecting service
  • Payment of utility bills
  • Resolving problems with your bill
  • Establishing budget accounts
NOW AVAILABLE:  New Phone Call Center.  Anything you can do in person, you can NOW do over the phone as long as the proper paperwork can be provided by email or fax.  New service, transfer service, disconnect service, payment arrangements, etc., call (765) 648-6187. 

Current hours are Monday - Friday 8 am to 5 pm.  

Landlords may contact the Utility Office by submitting an email to landlords@cityofanderson.com.

Paperless Billing

Documents

  1. Checklist for Setting Up Services
  2. New Customer Fact Sheet
  3. Personal Check Policy
  1. Sewer Rates
  2. Water Rates

Forms and Applications

  1. Application for Commercial or Business Utility Services
  2. Application for Residential Utility Services
  3. Auto-Pay Authorization Form
  4. Auto-Pay Authorization Removal Form
  5. Budget Application
  6. Comment Form
  7. Electric Meter Test Request
  8. Landlord Notification Request
  1. Long Term Payment Agreement
  2. Medical Letter - Light and Power
  3. Request for Disconnection of Service
  4. Request for Sewer Adjustment
  5. Revert to Owner Authorization Order
  6. Senior/Disability Trash Fee Exemption Form
  7. Water Tap Application